Gail Willey Landscaping’s COVID-19 Response

To Our Valued Clients:

As COVID-19 and its impact continues to evolve, we remain focused on the safety and health of our employees, as well as our commitment to you, our customers. Nevada Governor Steve Sisolak urged non-essential businesses to significantly adjust their operations. Under the direction of the Governor’s Office, the Builders Association of Northern Nevada and the Builders Alliance of Nevada have confirmed this does not include construction sites and suppliers. We are monitoring the COVID-19 situation very closely and unless we receive authoritative direction otherwise from officials,we will continue to keep our projects moving forward towards completion and our main office will remain open. We are monitoring and implementing the recommendations of the Washoe County Health Department and the CDC. Our janitorial staff is taking extra precautions to make sure all areas are sanitized and cleaned thoroughly. Our field workers have been informed to minimize carpooling to job sites, and our office staff has been instructed to self-quarantine if they feel they are at risk. Per Governor Sisolak’s order, as well as OSHA regulations, we are limiting office staff to 10 people in the building at a time.

Gail Willey Landscaping has also taken several steps to minimize the risk of exposure to our clients. We can still help you create your dream landscape, but with the following steps, we can keep everyone safe and healthy during these uncertain times.

1. Initial Call: On the initial call, our front desk staff will take as much information as they can from you, the client, as well as the scope of the project.

2. First Appointment: At the initial appointment setting, your project manager will ask a lot of questions to determine how best to help you. We will then schedule a time to come out to your property and walk the area where you would like the work done, taking detailed notes, measurements, photos, and sometimes video. We will attempt to conduct all of our communication by phone or email to minimize the risk to you (the client) and our staff.

3. Proposal/Design: If we create the landscape proposal onsite, we will be leaving it at the clients door for their review. If the project requires a design, we will make sure to communicate with you (the client) and retrieve all the site information necessary in the first visit to minimize exposure. Additional information can be gathered by phone and email.

4. Presentation: To present the design, we will be considering emailing the proposals, and then use tools like Facetime and Skype to show you (the client) the plan. We can also do these presentations and answer any questions via phone call.

5. HOA & Permitting: Gail Willey staff often helps clients work with their HOA (Home Owners Association) by helping gather and fill out the necessary documents. Once HOA approval is gained, the City of Reno will issue permits. After seeing proper civil engineering documents, Gail Willey staff often works with the various area HOA’s, engineering firms, and the City of Reno to keep your project legal and abide by community rules protecting you, your community, Gail Willey and its employees. Each week brings new disruptions in the approval process. You can rest assured that Gail Willey staff is doing everything in our power to assure the free flow of the required documents to do your project.

6. Installation: For the safety of the installation team and you (the client), we request that the client directs their concerns to the Project Manager or the Superintendents via phone call to minimize any contact with the crew.

7. Payments and Billing: Our Office Staff is a phone call away to answer any questions or receive payments. We take visa and master card (at no added fee) over the phone. We also take personal checks via the mail.

We, of course, will always work with our clients to make sure their dream landscaping process runs as smoothly as possible. Give us a call today at (775) 853-8733. We look forward to working with you!

Thank you,

Gail Willey Landscaping